Effective Date: 1/07/2025
IT Variable Software Solutions uses WhatsApp Business API as part of its communication suite to send notifications, reports, reminders, and alerts to patients, doctors, and laboratory staff. This policy outlines how WhatsApp communication is implemented and protected within our LIMS platform.
Notify patients and doctors about test bookings, cancellations, or reschedules.
Share lab reports with authorized recipients.
Send important system notifications or alerts.
Improve real-time communication and patient engagement.
WhatsApp communication is opt-in. Users must give explicit consent to receive messages via WhatsApp.
Consent can be provided at registration or through an updated communication preferences form.
All WhatsApp communications are facilitated using the official WhatsApp Business API.
Messages are end-to-end encrypted by WhatsApp, ensuring data confidentiality during transmission.
We only use WhatsApp to share relevant, secure, and permitted information in compliance with regulations such as HIPAA, ISO 17025, GLP, GMP, and other applicable laws.
We do not store WhatsApp message content beyond the required operational duration unless explicitly permitted by the user.
Test booking confirmations and reminders
Report sharing (PDF or message summary)
Cancellation/reschedule alerts
Customer support responses
Bulk notifications for system announcements or holidays
All messages are sent directly using Meta’s WhatsApp Business API.
We do not use third-party services or resellers for sending or managing WhatsApp messages.
Data exchanged through WhatsApp is handled internally and remains within our secure infrastructure.
Opt-out of WhatsApp communication at any time via the web portal or support contact.
Access logs related to their WhatsApp communication.
Update or unlink their WhatsApp number from their account.
This policy may be updated from time to time to reflect improvements, changes in Meta's API, or legal requirements. Any major updates will be communicated via our platform or email prior to enforcement.
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated "Effective Date."
For any questions or concerns regarding this Privacy Policy, please contact us at:
IT Variable Software Solutions
128, Gokulpur, Kalyani, WB, 741250, India
Phone: +91-8282884698
Email: contact@itvariable.com
Website: www.itvariable.com