Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, and other details provided during account registration.
• Patient Data: Information related to patient registration, test orders, sample collection, test results, and reports.
• Laboratory Data: Data related to laboratory operations, workflow automation, sample management, instrument integration, and regulatory compliance.
• Usage Data: Information about interactions with our software, including system logs and analytics.
• Communication Data: SMS, email, WhatsApp notifications, and patient portal interactions.

2. How We Use Your Information

• Provide and manage LIMS functionalities such as sample tracking, test result authorization, and reporting.
• Enhance system security and user authentication.
• Improve software performance and user experience.
• Ensure regulatory compliance (ISO 17025, GLP, GMP, FDA, HIPAA, etc.).
• Communicate with users via SMS, email, or WhatsApp notifications.
• Provide technical support and training services.

3. Data Sharing and Disclosure

We do not sell or rent your data to third parties. However, we may share information with:

• Authorized Personnel: Laboratory administrators, doctors, and patients with appropriate access rights.
• Service Providers: Third-party vendors assisting with hosting, data security, and communication services.
• Regulatory Authorities: When required by law to comply with regulations or legal requests.
• Business Transfers: In case of a merger, acquisition, or business restructuring.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Role-based access control and authentication.
• Data encryption for secure transfers.
• Multi-region data storage for redundancy and disaster recovery.
• Regular security audits and updates to maintain compliance.

5. User Rights and Choices

You have the following rights regarding your data:

• Access & Correction: Request access to your stored information and correct inaccuracies.
• Data Deletion: Request the deletion of personal data, subject to regulatory compliance.
• Opt-Out: Choose to stop receiving marketing communications.
• Data Portability: Request a copy of your data in a structured format.

6. Retention of Data

We retain data as long as necessary to provide services, comply with legal obligations, and maintain business operations. Once no longer needed, data is securely deleted or anonymized.

7. Third-Party Links and Integrations

Our LIMS software integrates with laboratory instruments and third-party services. We are not responsible for their privacy practices. Users should review their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Effective Date.”

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at: